Free Returns
Our return policy is 14 days. Please get in contact within the time frame to use our free returns service. Please note Gift Cards can not be returned.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We want you to be 100% happy with your purchase so please contact us if you have any issues.
For courier breakages please contact us for a replacement print.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error or returned more than 30 days after delivery will not receive a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@papierhq.co.nz.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@papierhq.co.nz.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to:
5 Birmingham Road, East Tamaki, Auckland 2013.
Any further questions please feel free to contact us here.
