FAQ

Frequently Asked Questions

How do I make an order? - Just click on the product of your choice, add it to your cart. This will take you to your shopping cart where quantities can also be changed. Then click 'checkout' to fill out your credit card details to pay for your chosen items. We also have a bank transfer option, which will take longer as we have to wait for the payment to clear, please follow the instructions in the checkout cart and email.

How do I pay for my order? Is it safe to use my credit card? - When you checkout you are directed to eWay secure payment gateway where you can enter your details safely. You can also now select if you would like to pay by bank account transfer if you do not have a credit card.

Payment OptionsOn checkout you can either opt to pay by credit card, paypal or bank deposit. Credit card transactions are processed immediately and in most cases your order will be shipped within two working days. (No orders are sent or delivered on weekends.) If you opt to pay by bank transfer your order will be shipped once the payment clears, which is generally overnight, but in some cases (with public holidays etc) this may take longer. You can also use the laybuy option to split payment in six smaller payments. You'll still get your order straight away.

If you forgot to grab the bank details from the checkout please deposit orders into the account below. Please ensure you include your order number (i.e. #16397), as a reference when depositing. Your order number can be found in the order confirmation you receive via email.

Bank Details: BNZ: For direct credit purchases, please deposit into 02-0168-0081887-000

How much does shipping cost? 

Free shipping over $29 for Australia and New Zealand

Worldwide shipping $20

What if my order is wrong, lost or damaged? - We will always do our best to make sure our customers are happy. Please see check out our Terms page, or contact us to discuss any problems directly. Please email us at hello@papierhq.co.nz as we treat every enquiry different, depending on the situation.

How long will my order take to arrive? - Orders will arrive between 1-4 days depending on the delivery option you choose and the day you ordered. (Currently there are no weekend courier runs, so if you order Thursday night or Friday your order will not arrive before Monday on.) We try our very best, working late and past our normal operation hours to get all packages sent off asap. Please check your track and trace first and give your parcel 7 days before contacting us about your order. Rural packages usually take 1 extra day. To see our shipping rates and options please go here.

A product is 'Currently Out of Stock' or Disappeared from the site. How long until it's available again? - If you are after something in particular, please contact us straight away by emailing at hello@papierhq.co.nz as most of our products can be put back into stock quickly.

My question isn't answered here, what should I do now? - Contact us, we'd love to help you out.